Joot

Support

Joot 1.0 (beta) · Deutsche Fassung

Something stuck? Write to service@jootapp.com. From the beta it is quicker through TestFlight: press and hold the app ▸ Send Feedback — a screenshot comes along automatically.

What helps with a bug report

Common questions

Adding photos takes a long time.

If your images live in iCloud rather than on the device, Joot has to download each one. The bar shows how far along it is, and you can stop at any point. On a poor connection it is worth waiting for Wi-Fi.

Some previews look blurry.

Joot creates a quick preview during import so you do not have to wait, then sharpens it in the background. A note in the app shows how many are still pending. The app needs to be open for that.

A photo no longer appears.

Then the original has gone from your photo library — deleted, or Joot no longer has access to it. Check under Settings ▸ Apps ▸ Joot ▸ Photos whether access is still granted.

My albums do not show up on my second device.

Both devices need to be signed in with the same Apple ID and have iCloud enabled for Joot (Settings ▸ Apple ID ▸ iCloud ▸ See All ▸ Joot). The first sync takes a few minutes depending on how much there is.

How is the photo of the day chosen?

From a fixed catalogue, counted through in order starting from the day you installed the app. Each day has exactly one task, and you see it on the day it comes up.

Can I fill in a past day?

Yesterday, yes — in the Challenges tab under Photo of the Day. Further back, no: it would stop being a journal and become a list.

Where is my data?

On your device and, if you have iCloud enabled, in your private iCloud database. More in the privacy policy.

Contact

service@jootapp.com — I read every message, though not always on the same day.